Supplier Relationship Lead

Do you have excellent communication skills both written and verbal?

And the ability to build strong relationships with suppliers and also support with the recruitment process?

Have you got good customer service and data analysis skills?

This leading digital healthcare company in the middle of Windsor are looking for a key member of their supplier team, hybrid working in a company that offers career progression and a rewarding work environment.

Salary: £25,000 per annum

Working Hours: Monday to Friday 9:30am-17:30pm

What does the Supplier Relationship Lead role in Windsor involve?

• Key point of contact for the panel of Suppliers (Nurses & Doctors etc)
• Responsible for ensuring the medical panel maintain smooth service delivery
• To be the key contact for all suppliers, dealing with day to day queries and managing their performance
• To support the junior members of the team, recruit and on-board top quality suppliers and ensure compliance monitoring and management of the Supplier panel is undertaken, including Nurse, Doctors, Phlebotomists and Health Care Assistants.
• Act as point of contact for suppliers
• Build strong relationships with all suppliers to support them to meet the demands of the business
• Keep the Panel updated of any changes by sending regular communication updates.
• Assist with daily queries and issues from the suppliers
• Help support and identify supplier needs and improvement
• Carry out supplier training and development
• Responsible for addressing concerns and complaints against the suppliers
• Raising concerns regarding suppliers to the supplier manager
• Deactivating suppliers within a reasonable amount of time without activity KPI and Performance
• Participate in regular meetings and provide updates to the Supplier Manager and other Management within the business
• Responsible for maintaining KPIs and Supplier performance trackers
• Maintaining the new supplier scoring matrix and optimising supplier performance
• Support the team in supplier recruitment, training and development where necessary
• Project support and service delivery as required by the business
• Updating business database

You Must have:

• Excellent Customer Service Skills
• Great Telephone Manner
• Some IT Skills
• Good at building relationships
• Computer literate
• Works well as part of a team
• Good problem solving skills