Team Administrator

Do you have excellent attention to detail? Do you thrive in a fast paced environment? Then this is a great opportunity for you!

No experience needed, training will be provided for you

This great hybrid role is for a Case Administrator role based in Newcastle for a Medical company!

Working Hours: 08:30am – 17:00pm Monday to Friday – Currently 2 days a week in at the office for hybrid working!

Hybrid working: 2 days in the office, 3 at home at the moment

Salary: £18,525 per annum

Your Responsibilities as a Administrator:

• To manage a case load of clients requiring rehabilitation
• To liaise with clinical providers and clients to organise relevant rehabilitation
• To explain the benefits of rehabilitation
• To achieve targets set by employer
• To ensure Initial appointments is booked in a timely manner and subsequent reports received and processed within company SLA’s
• General correspondence and administration duties, including dealing with company inbound post
• Escalate any supplier issues to Supplier Liaison
• To provide a quality service to customers & maintain good relations
• To provide a quality service to clients

Other Duties may include:

• To be able to encourage clients to attend for treatment
• To be able to strive to meet targets
• To organise client treatments within a preferred timescale

Required Attributes:

• Ability to build strong customer relations
• Excellent time management skills
• Excellent organisational skills
• Excellent communication skills including telephone manner
• Goal orientated and target driven
• To be competent in the use of IT in the workplace

You must have:

• Positive, ‘Can do’ attitude at all times
• Flexible approach to work and workload
• Open and honest approach at all times
• Customer Focused (Both external and internal customers)
• Team player
• Supportive
• Organised