Team Manager

Do you have experience working within a Contact Centre or similar?

Are you dynamic, and energetic with an outgoing personality?

Do you have Team Management experience? Do you also have the ability to coach and lead a team?

Are you confident you can implement change and new processes to benefit the business and the team?

You would enjoy this role if you have:

• • Proven track record of leading, managing and developing people – in the ‘On-Trade’, Inbound B2B or Technical Services (preferable)
  • Contact Centre or similar environment experience
  • Experience or knowledge of outbound activities
  • The ability to effectively motivate and performance manage teams in a fast-paced Contact Centre environment
  • Experience of implementing coaching and developmental strategies
  • Strong interpersonal skills with the ability to develop effective relationships at a variety of levels
  • Have excellent communication, planning and organisation skills
  • Experience with CRM systems and working with multiple processes across various contact channels
  • Be computer literate at intermediate level with a good knowledge of ‘Office’ applications
  • Evidence that you can perform under pressure while maintaining a professional demeanour
  • Vibrant and Enigmatic personality with a growth mindset

You Will Receive:

• A great package including Salary up to £30,000 per annum;
• Fantastic holiday allowance of 26 days holiday per year plus bank holidays and increasing by 1 day per year up to 31 days;
• pension;
• free on-site parking;
• On-site restaurant;
• Sports & Social Club;
• Discounts for local gyms and shops plus other flexible benefits.

Salary: up to £30,000

Hours: 37.5 hours per week Monday-Friday 9am-5.30pm with flexibility to work 8am-6pm

Please apply today if you feel this is you and you would like more information.