Training Centre Administrator

Do you have a real passion for customer service and are you very comfortable working in an educational learning and training environment with the delegates mainly being degree level apprentices (usually around 18-20 years old)?

This fabulous training centre 10 minutes from Cheltenham (with lots of parking outside) requires a warm, friendly customer focussed candidate to act as the “glue” holding everything together within the centre. This is an office based role Monday to Friday 0830 to 1700 and every day apprentices are coming in to do their training.

You will need to focus on creating the best possible training environment for all delegates, trainers and visitors to the centre.  A pro-active approach to make changes for improvement and a willingness to go that extra mile if required.

What will I be doing as a Training Centre Administrator?

• Delivering a reception and administration service and providing support for all events running at the relevant training centres
• Ensuring that all tasks are performed to a high standard and that quality standards are consistently maintained. Supporting the  Apprenticeship team as appropriate with apprentices progress reports, auditable documents and general process documents and logs.
• To respond to incoming telephone calls in a timely and professional manner and the meeting and greeting of all visitors to site.
• Manage the mailbox and field messages to the relevant team/person.
• Responsible for attendance collation and reporting, for all locations, all programmes.
• Data collation to be maintained and a summary provided to inform monthly MI/customer levy audits.
• Monthly petty cash log, weekly centre reports and maintaining various documents for compliance
• Taking minutes at apprenticeship team meetings and scheduling meetings. Responsible for the management of webex invites.
• Responsible for the management of room bookings at the venue and ensuring that the correct course material has been received for all events [if applicable] and classrooms have been prepared and set up to the required standard.