Training Support Co-ordinator

Are you experienced and organised within Administration?

Are you self driven who enjoys a challenge?

Our lovely client is looking for a training support Coordinator to support the Resourcing Manager in the effective running of the schedule and resourcing department, proactively identifying areas for improvement in relation to the KPIs. Continually reviewing the quality of delivery to benefit customers. Providing strong administrative skills and ensure schedule optimization through the production of reports and maintaining records.

Key Objectives

• Produce trainer and room uncovered reports monthly and communicate to the team.
• Ensure all Onsite deliveries run efficiently.
• Freelancer cost checking.
• To keep all costs to a minimum and continually seek to drive costs down.
• To review operations process and procedure – suggesting changes where necessary to improve customer satisfaction and departmental efficiency
• Maintaining relationships between customers and Global Knowledge
• Attention to detail and proactive approach.

Area of Responsibility

• To assist the Schedule Managers and Resourcing Manager through day to day activities in the Resourcing department.
• To ensure freelance trainer are booked and confirmed with valid purchase order in a timely manner, ensuring cancellations are made outside of cancellation period.
• To contact all trainers 1 week in advance of their course to confirm their course details for the following week and to follow up for a response.
• Maintaining freelancer spread sheets and in house booking system
• Weekly running of trainer and room uncovered reports.
• Completion of special projects for Operations team as and when required.
• Maintaining onsite spreadsheet and gathering onsite information from customers and sales.
• Contact customer to ensure onsite surveys are completed
• Make sure all onsite registers are returned by the first morning of the course.
• Making sure specific customers get the relevant information.
• Maintain 3rd party schedules
• Weekly reports for schedule managers
• Adding of 3rd party events and raising of purchase orders