Reception Supervisor

Are you an outstanding Reception Supervisor looking to work at a stunning venue based in Surrey surrounded by woodlands and manicured gardens ? Do you enjoy providing excellent customer service, building relationships and organising. If so then this could be the perfect role for you!

Our client is currently seeking an experienced Reception Supervisor, to join their Front Office Team. If you are dedicated to making each and every guest experience brilliant and outstanding, as well as able to manage a small team of Receptionists then apply today! Hours are 40 hours, over 5 days, these could include weekends, so flexibility would be required.

Responsibilities

• Ensure that the service offered to guests is personal, memorable and to the highest standard.
• Building relationships with guests, ensuring that they want to return.
• Manage incoming calls for bookings & general enquiries.
• Ensure good communication with all departments.
• Managing reception team members in line with policies & procedures.
• Check in and out hotel guests, this could include taking payments and reconciling banking.
• Resolve any complaints from guests.
• Excellent knowledge of all reception procedures.

Skills and Experience

• Supervisor experience.
• Flexibility for shift work patterns.
• Warm, engaging personality.
• Strong relationship building experience with customers.
• Excellent attention to detail.
• Ability to remain calm and collected in the most difficult situations.
• Knowledge of Opera
• Excellent written and oral communication.

Benefits

• Company pension
• Discounted or free food
• Employee discount
• On-site gym
• On-site parking

If you are looking for a new role do not hesitate and apply today!!