Customer Service Executive

Are you looking for a new and exciting Customer Service role?

Maybe your first step into the office world?

Our lovely client in Thame is looking for someone passionate about providing excellent Customer Service to join their fantastic team!

The Role:

The purpose of this role is to deliver high quality, effective communications for new and existing customers. As a World Class Customer Service Advisor the role will require you to want to go above and beyond to help customers. You will engage with customers to gain a full understanding of their requirements in a skillful and professional manner. The majority of communication is handled through inbound and outbound telephone calls; however contacts also arrive via email and increasingly social media channels.

A day in the life of a Customer Service Advisor:

During the day you will work on various different areas to support your customers. The tasks include, answering of calls, emails and social media communication.

In your role:

You will be required to research, investigate and identify the root cause of the customer enquiry. You will then decide and ensure implementation of the appropriate response/resolution and take a proactive approach.

What you need:

• Excellent customer service skills with the ability to understand the needs of the customer.
• A confident telephone manner.
• Good communication and listening skills together with the ability to liaise with other departments.
• Able to prioritise and manage work load using own initiative.
• Good keyboard skills and computer literacy are necessary together with an eye for detail.
• The ability to be a team player is also an essential quality in the role.
• Displays a proactive “can do” approach.
• Have excellent communication, planning and organisation skills.
• Be computer literate at intermediate level
• Have strong administrative skills with a keen eye for detail

Benefits:

• Free parking onsite
• 22 days holiday + BH (Increasing a day a year capped at 31)
• Sports and Social club
• Onsite restaurant
• 70/30 in-house promotion vision
• Other flexible benefits after successful probation
• Reward and recognition program
• ICS accreditation (Course enrolment available)

Hours: 37.5 hours per week

• Shifts Monday to Friday between 8.30am – 7pm on a rota basis.

Salary:

• £16,000  + £2,000 performance related bonus = £18,000