Privacy Policy

Journey Recruitment Ltd (“we”, “our”, “us”) is committed to protecting the privacy and security of the personal data we collect from candidates, clients, and visitors to our website. This Privacy Policy explains how we use your information, your rights, and how to contact us.

We need to collect and use personal data about people, particularly past, present, and prospective work seekers, in order to carry on our business and meet our work seekers’ and employer clients’ requirements effectively. We recognise that the lawful and correct treatment of personal data is very important to successful operations and to maintaining our work seekers’ and employer clients’ confidence in our services.

The Seven Principles of Data Protection

The Data Protection Act 2018 requires the Company, as data controller, to process data in accordance with the principles of data protection.
These are:

• Lawfulness, fairness and transparency
  • Purpose limitation
  • Data minimisation
  • Accuracy
  • Storage limitation
  • Integrity and confidentiality (security)
  • Accountability

Any personal data which we collect, record or use in any way, whether it is held on paper, on computer or other media will have appropriate safeguards applied to it to ensure that we comply with the Data Protection Act 2018 and any other relevant legislation. We are a “data controller” for the purposes of the Data Protection Act 2018

1. Information We Collect

We collect and process personal data in order to provide recruitment services. This may include:

• Candidates: Name, address, email, phone number, CVs, work history, education, references, right-to-work documents, and any other information relevant to your job search.
• Clients: Contact details, company information, job descriptions, billing details, and communications with us.
• Website visitors: Details you provide through forms (such as applications or enquiries), plus basic technical information (such as IP address, browser type, and cookies).

2. How We Use Your Information

We use personal data for:

• Matching candidates with suitable job opportunities.
• Providing recruitment and employment services.
• Communicating with clients and candidates.
• Meeting legal and regulatory requirements (e.g. right-to-work checks).
• Improving our website and services.

3. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – when you agree to us processing your data (e.g. sending you job alerts).
• Contract – when processing is necessary to deliver our services.
• Legal obligation – to comply with the law (e.g. tax or employment checks).
• Legitimate interests – to run our business and provide recruitment services, balanced against your rights.

4. Sharing Your Information

We may share your data with:

• Prospective employers/clients (with your consent if you are a candidate).
• Trusted service providers (such as IT support, payroll, or compliance providers).
• Regulatory bodies, law enforcement, or legal advisers where required.

We will never sell your personal data.

5. Data Retention

We only keep your personal data for as long as necessary to provide services and meet legal requirements.

• Candidate data: generally retained for up to 2 years after our last contact unless you request deletion sooner.
• Client data: retained for up to 6 years in line with legal and tax obligations.

We may retain minimal data to comply with legal, audit, or safeguarding requirements.

6. Your Rights

Under data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your data (where legally possible).
• Restrict or object to how we process your data.
• Request a copy of your data in a portable format.
• Withdraw consent where you have previously given it.

To exercise these rights, please contact us (see section 9).

7. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or loss.

8. Cookies

Our website uses cookies to improve functionality and user experience. You can manage or disable cookies in your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Carole Whyte Director

Journey Recruitment
Unit 5 Forest Court

Oaklands Park

Wokingham

Berkshire

RG41 2FD

carole@journeyrecruitment.co.uk
0119775737

You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s data protection regulator: www.ico.org.uk.