Client Support Executive (Account Manager)

Our fantastic client based in Wokingham are looking for a Client Support Executive to join their great office-based team.

Your role:

• To provide day to day account liaison and support to the company’s clients,
• To act as a first point of contact with the client
• Provide quick and accurate responses, in line with internal processes to deliver a great customer experience
• Correct and confidence usage of BAPS/CRM owning the responsibilities of your role and the needs of the client
• Manage the compilation of monthly or annual spend reports for client’s

Your responsibilities:

• Provide first line response / answer to client requests from your designated accounts within 4 hours
• Understand the risk/impact of completing or not completing an activity through to resolution and prioritise accordingly
• Supporting the upload of client, quotation and opportunity upload into BAPS CRM
• Conduct basic account qualification for each inbound customer request
• Work with colleagues to swiftly resolve customer need (includes consolidated invoicing, visa dependencies, prepay reporting, margin and currency fluctuations)
• Work with sales leads to ensure client advanced pricing models in BAPS are maintained and aligned to parent companies to enable proficient and consistent quotations.
• Meeting customers admin teams to help build relationships if required.
• Co-ordinate holidays with Business Development Managers to ensure cover for customers is maintained.
• Attend curriculum webinars to gain and grow industry knowledge

Hours:

£20,000 base salary and around £2,000 OTE

Salary:

9.00am to 5.30pm.

This role would really suit you if you have Account Management Experience or are looking to get into an Account Management role without the sales.