Customer Delivery Coordinator

Are you a strong administrator with excellent customer service skills, ideally within a sales or service environment?

If so you may be interested in this new opportunity for a leading technology company in Thame.

What will I be doing? 
You will provide daily administration duties to support customer requirements, working closely with the Sales team to ensure an exceptional customer experience is obtained.

Establish and maintain strong internal working relationships with colleagues across all departments.

Process all customer orders in a timely fashion; providing accurate sales quotations, following a clear sales ordering process, updating the order management system and the coordination of the order delivery.

Maintain accurate customer communication records through the use of the company management system.

Provide swift and effective responses to customer enquiries and deliver an exceptional customer experience.

Liaise across all internal business disciplines (i.e. Technical, Production & Accounts) to resolve any queries regarding support, delivery or payment terms

Support with the development of the customer feedback programme to capture and measure customer perception.

Identify and escalate opportunity for improvements with individual work instructions, process flows and/or expense

Support the team with the delivery of customer requirements and ensure the customer receives an exceptional customer experience.

Provide cross-training and support to other Service Delivery team members as required.

What skills and qualifications do I need?

• Administrative experience in a similar service delivery role
• Strong interpersonal and communication skills (written and verbal)
• Process driven with a keen eye for detail
• Organised and methodical
• Strong IT skills, utilising MS Office365 applications for a varied number of daily tasks and ad-hoc analytical purposes (with a particular emphasis on MS Excel
• Evidence of problem solving and issue resolution within a previous role
• Experience working in B2B Sales/Marketing within the IT sector is desirable but not essential
• Team Player
• Confident & outgoing with a can-do approach

Company Benefits:

• Company Pension Scheme
• 25 days holiday (plus bank holidays), additional holiday for long service, up to a maximum of 28 days in line with company policy (pro rata for part time hours)
• Life Assurance
• Additional Lifestyle Benefits
• Free parking