Customer Service and Sales Team Leader

Do you have proven experience of managing a successful team within a busy customer service and sales focused office environment?

The Role:

You will be responsible for leading a team and ensuring all sales targets are met, whilst delivering excellent customer service at all times.

Duties:

• To proactively manage your team on a day to day basis to ensure consistent delivery of first class service whilst achieving company results
• Ensure you and all the team proactively deal with all enquires, in a timely fashion, in order to maximise sales.
• To promote products at every opportunity
• Increase retention by building strong relationships
• Ensure all the team members work towards achieving targets
• Manage all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management
• Management of complaints in an efficient manner to minimise customer dissatisfaction
• To provide reports as required by manager
• Coach and develop all staff
• Maintain and enhance customer service standards
• Ensure adequate cover on our phones at all times
• Completing and assisting with projects
• Support and effectively communicate company decisions
• Build professional working relationships with the team, all departments and departmental heads.
• Lead and support an environment that embraces change
• Identify, assess, and resolve performance issues with team members
• Effectively manage conflicts and change with positive results
• Plan and conduct 121 and team meetings with assigned team

You Must have:

• Proven experience of managing a successful team within a busy sales environment
• The ability to work to and driven to achieve targets
• A persuasive skill set
• The drive to ensure the team succeed and meet targets
• Excellent customer service skills together with an excellent telephone manner
• Attention to detail with a high level of accuracy
• Proven excellent Database Management Skills

You must be an experienced Team Leader, happy to motivate a team and really ensure the best possible Customer Service is being provided and that all sales targets are being met.

Salary: £27,000

Hours: Monday to Friday, 9:30am to 5:30am