- Location: High Wycombe
- Sector: 12 month contract, Full Time
- Salary: £20,000
- Job Type: Data Entry
- E-mail: georgia@journeyrecruitment.co.uk
- Phone: 01189 775 737
Do you have a proven telephone-based Customer Service background with excellent office-based administration experience?
Our fantastic medical client based just outside of High Wycombe are looking for a confident, Customer Service and administration professional to join their order processing team.
Your duties:
- You will be responsible for delivering excellent customer service to Hospital, Wholesale and Retail customers.
- Dealing with telephone and email queries from these customers, you will ensure that queries are resolved efficiently and effectively.
- You will be responsible for processing the sales orders which will also include overseas orders and private sales.
- You will proactively promote products and services at all times whilst maintaining high service levels.
- You will also identify business opportunities and convert into sales.
- In addition to checking dispatch notes against orders you will ensure orders are supplied in line with the customer’s required delivery date.
- Other duties will include: back order management, running invoicing and credit notes processes and producing reports as and when required.
- You will be expected to deal with all administration and correspondence to customers including product and service complaints.
- You will also be expected to work closely with colleagues in Distribution and National Accounts to ensure that customer orders are supplied in a timely and accurate manner, and that any queries are investigated and closed out in a satisfactory manner with the customer.
You Must have:
- Great Customer Service and Admin Skills
- An analytical and enquiring mind
- Proven experience of managing high call volumes
- An influential and persuasive skill set
- Excellent telephone manner
- Excellent communication, oral and written, skills
- Ability to work under pressure
- Possess a ‘can do’ attitude
Salary:
£20,000 per annum
Hours:
9.00am – 5:00pm – Monday to Friday – Maternity Contract – 1 YEAR contract.
Benefits:
- Contributory Pension Scheme
- Private Health Care
- Life Assurance
- Modern office facilities, subsidised canteen and free parking onsite
Apply now
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