IT Support Assistant

Are you able to provide 1st line/2nd line IT Support to both: on-site and remote users over the phone or using Remote Access tools?

Are you looking to get stuck into a role in which you can fully support a company, with all things IT related?

Our fantastic client based just outside of High Wycombe are looking for someone to come along and really get stuck in!

Working as part of a friendly team you will offer efficient and effective support for all business IT issues.

• You will assist in maintaining the company IT network infrastructure and telecoms systems.
• You will provide IT support to all users, both onsite and remotely.
• You will assist with trouble shooting systems and network problems.
• You will provide support with the installation and setting up of new PC/s, laptops, tablets, smartphones and other IT hardware.
• You will carry out the setup and configuration of new user accounts and profiles.
• You will work with the IT Support Team Leader and IT Manager to review technologies that might aid the business.

You must have/be able to:

• Proven experience in a similar environment.
• Able to demonstrate hardware troubleshooting and maintenance knowledge
• Experience supporting Microsoft Applications & Windows Operating systems
• Provide application support e.g. CRM, Finance, Stock/Warehouse Management
• Basic networking experience (LAN, WAN, Wi-Fi)
• Excellent written and verbal communication skills
• Ability to give clear written and verbal instructions and explain technical issues internally and to suppliers
• Ability to adapt to rapidly changing business priorities
• Good organisational skills and ability to prioritise workload
• Good team player
• Possess a ‘can do’ attitude

Salary: £22,000 to £25,000 (DOE)

Holiday: 25 days per annum rising to 27 after 5 years’ service – Plus 8 bank holidays

Hours/days: Monday to Friday 10.30am – 6.30pm (with half hour for lunch)