Reservations Agent (3 Month FTC)

Are you a a friendly and organised individual who is looking for a fantastic role as a Reservations Agent? Do you have experience working on the front desk within the hotel industry and want to work for a beautiful and prestigious group of venues? Then this Reservations Agent role could be perfect for you.

Reporting to the Cluster Reservations Manager, this Reservations Agent role is the perfect opportunity for someone who has experience working within the hotel industry. You will be working cross-departmentally with the Sales and Receptions team in order to ensure smooth running of the reservation service whilst always ensuring the highest level of guest service and satisfaction. This role is therefore ideal for a really professional people person who is confident dealing with all phone and email enquiries and all associated administration. This is a beautiful group of venues to work for, based in an idyllic setting.

This role is based near Wokingham and is a 3 month fixed term contract. The role is paying £12.50 an hour on a 40 hour week on a shift basis between 8am-8pm. 

What are the responsibilities in the Reservations Agent Role?

• Answering all enquiries via telephones/email in a professional manner.
• Entering reservations from emails, phone reservations, as well as those rejected by the system
• Liaising with Front Office, Sales and F&B team on a daily basis about upcoming reservations, special requests and offers
• Checking reservations have the correct information such as billing instructions, special requirements, no. of nights stay.
• Replying to guest questions.
• Tracking all complimentary and ‘house use’ rooms
• Redemption of vouchers on third party web sites
• Monitoring and sending ‘stop sales’ to third party partners
• Monitoring and balancing inventories across the year
• Entering Wedding rooming lists
• Performing reservations checks at day 7 and day 3
• Food and Beverage reservations for individual guests

What skills are required for the Reservations Agent Role?

• Great communication skills
• A customer focused approach
• Well organised and attention to detail
• Can-do attitude
• Great administrative and organisational skills
• Experience within the hospitality industry
• Use of Opera

What benefits are on offer?

• Free on-site parking
• Discounted or free food
• Employee discount
• Free parking
• Gym membership

Does this Reservations Agent role seem like the perfect opportunity for you? Then please do APPLY NOW!!